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Please see below some of our frequently asked questions. If you have any further questions, please get in touch here and we'll get back to you as soon as possible.

  • How do I make an appointment?
    Making an appointment is easy and there’s a number of ways you can do it: Firstly, simply click the ‘request a booking’ button on this page and a friendly member of staff will be in touch with you shortly. Alternatively call us on 0413 018 124, or email us at Your GP can also send us your referral and we’ll call you ASAP!
  • What types of referrals do you take?
    GP Mental Health Care Plan: The most common form of referral to see a psychologist is the Mental Health Care Plan. This plan is completed by your GP, Paediatrician or Psychiatrist. If your doctor has assessed that you require the services of a Psychologist, they may write a Mental Health Care Plan. Under a Mental Health Care Plan there must be a diagnosable disorder that impacts upon a person’s emotions, thoughts, behaviour, social skills or decision-making. Your doctor will determine your eligibility for this plan. Eligible clients can receive: · Up to 10 individual services in a calendar year. After 6 visits your referring doctor will assess your progress and need for further treatment. · Up to 10 group therapy services in a calendar year. · Medicare rebates are available Self Referral: No referral or Mental Health Care Plan is required or necessary to make an appointment to see a Psychologist. However, this means no Medicare rebate is applicable to help contribute to the cost of sessions. Some clients may be eligible to claim a rebate through their private health insurance. Please check the eligibility for psychology services with your health insurance provider prior to attending your first appointment. Private health insurance cannot be used in conjunction with a Medicare rebate and rebates from private health insurers vary considerably so you will need to check the level of cover you have. National Disability Scheme (NDIS): The National Disability Insurance Scheme (NDIS), aims to provide community linking and individualised support for people with permanent and significant disability, their families and carers. This includes people with a psychosocial disability. The Scheme is about building individual skills and capability so that people can engage in their community and achieve their life goals. There are 3 different ways that NDIS plan funding can be managed: · Self-managed: the person will claim funding from the NDIS plan to pay providers themselves. Providers will invoice the client directly for supports that have agreed to be provided. · Plan-managed: the plan management provider will make claims and pay providers on behalf of the client for supports that have agreed to be provided. · NDIA-managed: Providers will claim payment directly from the client’s NDIS plan. Where supports are NDIA-managed, only an NDIS registered provider can be used. Psychologists at QLD Clinical Psychology have opted to only deliver services to participants with self-managed or plan-managed plans. Our Psychologists are not NDIS registered providers and as such cannot provide services for clients who are NDIA-managed.
  • What happens in the first session?
    It’s normal for you or your child to be a little nervous about your first appointment. Rest assured we make the process as painless as possible! When you first make your appointment, we will email you a client information form explaining our processes including confidentiality, and we ask that you thoroughly read it, sign and return the form. In your first appointment it’s an opportunity for your Psychologist and you to get to know each other. Your Psychologist will ask you a lot of questions in order to gather as much helpful information as possible. The purpose of this is so that the Psychologist can properly assess, conceptualise and if necessary, provide a diagnosis, all of which informs treatment. It’s important to remember that your Psychologist is never judging you, has probably heard it all before and is here to help.
  • What is the treatment approach used at QLD Clinical Psychology?
    QCP uses the scientist-practitioner model of therapy. This means all of our interventions are backed by science and proven to be clinically effective, which is called ‘evidence-based practice’. Some of the therapies we use include Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), and Mindfulness.
  • How do I know if I’m getting better?
    Everybody progresses differently in therapy, with some people noticing a reduction in symptoms after just a few sessions while others may work with us for a lot longer. In addition to self-monitoring and frequent clinician check ins, we use standardised outcome measures pre, mid and post therapy to assure you’re making progress
  • Do you have a cancellation policy?
    Yes, this can be accessed via our Fees & Rebates page.
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